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Live concierge service

Leverages CX Detect Software and call center services to increase uptime, worker confidence, and operational efficiency.


The Support+ Team can remotely take control of the devices in the room to increase uptime

  • Address potential issues before they occur
  • Resolve events before anyone notices
  • Ensure room functionality


Save the meeting!

  • Automatic alerts and ultra-fast response times maximize uptime and productivity
  • Remotely resolve user error or technical issue


On-call for live in-room video assistance

  • Concierge already sees device health/status, AV and IT signal paths
  • Resolves situations with minimal invasiveness
  • Level 1 (user error) calls quickly resolved
  • Escalation to Level 2 is seamless
Contact us today to learn more about our remote monitoring and remediation solutions.

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